30-Day Return & Exchange Policy
Return Policy Information
If you are not satisfied with your purchase for any reason, we offer a 30 days full refund. The 30 days time period begins from the date you receive the product(s). If the item is returned after the 30 day return period expires, the item will be exchangeable for store credit OR 25% restocking fee will be deducted from the refund. All returns require a Return Authorization Number (RAN). Please contact us at (213) 833-5888 to receive your RAN. Any returns without RAN will not be accepted.
Your original package will have a return shipping label included for your convenience. However, the return package must be postmarked on or within the return policy deadline. The item must be in its original condition, the tag must be attached, and sent without signs of wear or use. Custom orders and/or engraved orders are not eligible for returns or refunds. If the security tape or seal is broken or shows indication of being tampered with, please do NOT accept the package and contact us immediately.
Returns may be sent to our Customer Service Center, please call (213) 833-5888 for return address.
To return items, please follow these easy steps:
1. Call us at (213) 833-5888 and receive your RAN.
2. Place the jewelry and all of the original materials into a shipping box.
3. For security reasons, do NOT write “Jewelry”, “Gold”, or “Diamond” anywhere on the box’s exterior.
4. Email email@example.com with your RAN in the subject line and the tracking number in the body of the email.
Important Reminders About Your Returns
Returns that fail to follow the process will be refused.
1. Returns without RAN will be refused.
2. Products showing signs of wear, or those that have been altered, resized, damaged, and without security tag cannot be returned.
3. Custom items are NON-REFUNDABLE.
4. Shipping and handling rates are NON-REFUNDABLE.
5. If the return is sent without the original jewelry box provided, or the box is damaged, a $10.00 replacement fee will be deducted from refund.
6. Items must be returned with the Original Invoice or a $25.00 replacement fee will be deducted from refund.
7. Items must be returned with the Original Appraisal or a $75.00 replacement fee will be deducted from the refund.
If you have any questions, please contact stonesandgold at (213) 833-5888.